1. About Us
 1.1. Henry Wag is a Brand name of 3P Enterprise Ltd, a Supplier and Distributor of Pet Accessories. This privacy
 policy explains how we use any personal information we collect about you.

 

2. How we collect about you
 2.1. We collect information about you when you:
 2.1.1. register with us to open an account;
 2.1.2. send us an email;
 2.1.3. place an order for products;
 2.1.4. voluntarily provide information to us when you visit us at trade shows;
 2.1.5. speak to us on the phone;
 2.1.6. complete customer surveys, provide feedback and participate in competitions;
 2.1.7. Request information from us e.g newsletters, offers, new product information.
 2.1.8. When you use our website;
 2.1.9. When you sgn up to and use your social media accounts but only when you
 have given us permission to use it e.g by interacting with our Facebook,
 Twitter, Instagram and Linkedin accounts.
 2.2. Website usage information is collected using cookies.

 

3. What information we collect about you
 3.1. We may collect the following information
 3.1.1. Name
 3.1.2. Contact information including email address and phone number
 3.1.3. Any information that you give to us voluntarily if you complete a survey or
 offer

 

4. How we use the Information we collect about you
 4.1. We use information about you to process your order, manage your account and to
 inform you about things that we think will be useful for you or your business e.g
 offers, new product information, changes to our range.
 4.2. In processing your request to open an account or process your order we may send
 your details to, and also use information from credit reference agencies and fraud
 prevention agencies.
 4.3. In processing your order we may send your information to courier or haulier
 companies or Royal Mail so that your order can be delivered to you.
 4.4. We do not sell your information to any third parties.

 

5. Legal Basis for Collecting and Processing your Information

5.1. The legal basis for collecting and processing the information that you provide
 depends on the particular reason why you have given us the information. However,
 we will only use your information if one or more of the following conditions apply:
 5.1.1. We need the information to perform a contract with you i.e processing an
 order you have placed with us
 5.1.2. There is a legitimate interest in using your information;
 5.1.3. We have a legal obligation to use your information;
 5.1.4. We have your consent to use the information. You can withdraw your consent
 to us using your information at any time if you wish and any communication
 that you receive from us will give you the option to have your information
 removed from our database;
 5.1.5. The information is needed to protect your vital interests or those of another
 person.

 

6. How we protect your Information
 6.1. We take all steps reasonably necessary to ensure that any information that you give
 to us is treated securely and protected from unauthorised or unlawful use. However
 you should be aware that no internet data transmission can be guaranteed to be
 secure from access by unintended recipients.
 6.2. In the event that you give us any financial information to enable us to manage your
 account we ensure that the payment provider that we use is compliant with the
 Payment Card Industry’s Data Security Standards (PCI-DSS) and all financial
 information is permanently destroyed as soon as the payment has been successfully
 processed.
 6.3. We do not keep any of you financial information e.g debit or credit card information.

 

7. Access to your Information and Correction

7.1. You have the right to request a copy of the information that we hold about you. If you
 would like a copy of some or all of your personal information, please contact us at
 sales@3penterprise.co.uk
 7.2. We want to make sure that your personal information is accurate and up to date.
 Contact us at sales@3penterprise.co.uk to ask us to correct or remove
 information you think is inaccurate.
 7.3. You have the right to ask that we delete your information or stop collecting and
 processing it in certain circumstances. If you object to us processing your
 information please let us know. You can send us a message at sales@3penterprise.co.uk
 7.4. You have the right to complain to the data protection regulator. In the UK this is the
 Information Commissioners Office.

 

8. How long we keep you information for
 8.1. We only hold your information for as long as we need to in order to comply with your
 requirements as one of our customers or to comply with our legal obligations.

 

9. Cookies
 9.1. Cookies are text files placed on your computer to collect standard internet log
 information and visitor behaviour information. This information is used to track visitor
 use of the website and to compile statistical reports on website activity. For further
 information visit www.aboutcookies.org or www.allaboutcookies.org. You can set
 your browser not to accept cookies and the above websites tell you how to remove
 cookies from your browser. However in a few cases some of our website features
 may not function as a result.

 

10. Changes to this Privacy Policy
10.1 We keep our privacy policy under regular review and we will place any updates on
 this web page. We will let you know by email if we make any substantive changes to this
 policy which affect the way we collect or process your data.

 

11. How to Contact Us
 11.1. If you have any questions about our Privacy Policy or you would like any
 information about the information that we hold on you please send us an email at
 compliance@3penterprise.co.uk or phone us on 01594 810990
 11.2. Our business address is
 3P Enterprise Ltd
 Unit 5 Forest of Dean Business Estate
 Stepbridge Road
 Coleford
 Gloucestershire
 GL16 8PJ